Intervention Academy identified the need for more structured training for educators, attorneys, district clerks, attendance officers, outreach workers, social workers and the general workforce. That is why we have developed these online self-paced training courses, ensuring that you gain the skills and knowledge required. We have specific training to ensure staff has the skills to resolve workplace problems and student attendance issues. We offer mediation courses, school absenteeism and attendance officer certificate courses to prepare you for the challenges at the workplace.


* Basic Mediation

* Advanced Truancy Mediation

* Truama-Informed Training for K-12 grade sxhool staff

* Certified School Attendance Officer

We accept school districts purchased orders.


Courses reviewed

Below is the summary of feedback from Victoria and Fort Worth, Tx. ISD staff that have taken courses.

What aspects of this course were most useful or valuable?

Below are some of the responses.

The test

The course was very informative.

Reminding the best practices in communicating with parents. I liked how Mr. Thompson gave insight into improving communication with the students and how to peak their interest in school. We can apply these techniques by remembering that the student's experiences in school are different; we must allow them to feel welcomed at the school. Giving examples of the different attendance letters was beneficial.

I enjoyed the course very much. I particularly liked the sections concerning different cultural communication skills, how to address truancy with the students and parents, and the attendance letters different examples.

all were very useful and valuable

The knowledge of the topic.

Knowledge of working with students and families

Knowledge of being able to mediate between school, parents, and students

Learning the laws and rules to identify Truancy. Also, to help students and parents with truancy issues.

Learning the laws and rules for truancy. Also, being able to assist schools, parents, and students with truant conduct.

The overall information.

The information.

The depth of information explaining the Truancy Law and how to meditate with all interested parties. This course allows you to be introspective and aware of self-biases; furthermore, it reminded me of what important values of mediation are required. I was reminded of the "why" of my role as an Attendance Officer. It took me back to the basics of my job and enhanced my knowledge of Truancy Mediation.

The printable pdfs

The whole course was very interesting and useful.

Learning about the different types of mediation and realizing that for best results having the students identify the barriers they face regarding absences and coming up with the solutions will reap the best results. Love that!

The most valuable aspect is to be patient with both parties and remain neutral to mediate any conflicts that arise in any situation.

The most valuable aspect is to learn to be neutral while mediating between parent and student.

How to handle students and families coming up with a truancy plan.

Examples of open communication.

Although the PDFs were very useful, the videos was great to watch.

Facilitative information

How to approach the parents with truancy without offending anybody.

Types of mediations

How would you improve this course?


The course was easily flowing and easy to read. It kept my interest.

The course was easy to read and follow. Please review for some grammatical errors.

The course was easy flowing to read.

I would look for grammatical errors. Other than that, I have no improvements to report.

I am dyslexic, and I would have loved to have the reading sections with the option for it to be read to me. I struggled with the reading sections and the quizzes because of this.

Overall, It was good.

By providing the printable materials upfront.

Provide copy of the materials

Not a thing

The course is well organized and explained. It is always room for improvement. However, this course does not need any improvement.

It is always room for improvement, but this course is well-organized and informative.


Include more information about Truancy Mediation Specifically and less about Mediation in general.

More quizzes to check for understanding. More videos that go over and give examples of the different types of Mediation.

In Person Training and instructor-led training.

It was very detailed, and I am concerned about getting the parents involved with the truancy issues.

Make it an in-person class instead of online training.

At the moment, I don't see any need for improvement.

At the moment, I don't see anything to improve.

"As a mediator, I have to admit that the Intervention Academy is fully equipped for every mediator.

A must have!"

-Tim Burne

About the owner

Mr. Thompson has over twenty years of experience working with dropout-prone students and their families for a Texas school district. He has been responsible for alternative, middle, and high school students. One of his primary responsibilities is facilitating attendance/truancy meetings between the school, parent, and student. As an attendance meeting facilitator, he has mediated hundreds of attendance/truancy issues, finding a solution to help families get their students to school and avoid legal intervention. Jerome's skills in working with schools and families come from years of planning the family and truancy mediation.

Jerome Thompson:

       * Retired Attendance Officer

        * Licensed Social Worker

       * Master's Degree in Criminal Justice

        * Certified Domestic Violence Counselor

     * Basic Mediation

       * Family Mediation

       * Truancy Mediation

  * National Association of Certified Mediators Trainer



Mr. Thompson spent over 11 years working with Texas Children Protective Services families.

Over his twenty years of experience working truancy cases, Jerome recognized the need for more structured training for district clerks, attendance officers, outreach specialists, and others. Jerome helped create training hours for current and new attendance officers, ensuring the skills and knowledge needed to do the job. He also developed training specifically for attendance specialists, assuring staff has the skill required to work with students, families, and school attendance conflicts.

Review of Structuring a Detailed School Plan for Absenteeism, Truancy, and Dropout Prevention

 by Standor5865 » 17 Sep 2021, 07:34

[Following is an official review of "Structuring a Detailed School Plan for Absenteeism, Truancy, and Dropout Prevention" by Jerome Thompson

4 out of 4 stars

If you take a good look at the statistics, you will see that the rates of absenteeism, truancy, and students dropping out from middle and high school, especially concerning economically disadvantaged students, are high. "Chronic absenteeism affects over six million students in the United States, which is about 13% of the total student population, with at least 10% of kindergarten and first-grade students missing a month or more of school each year." - Page 12. This raises urgent questions around the causes, long-term negative effects, and strategies that can be employed in tackling these issues. To that effect, Jerome Thompson, an attendance officer in Texas with decades worth of experience working with dropout-prone students, has presented a guide titled Structuring a Detailed School Plan for Absenteeism, Truancy, and Dropout Prevention.

The comprehensive nature of the book and its presentation in a clear and easy-to-follow manner are the standout aspects for me. The author passed his message in two parts, with the first part covering what absenteeism and truancy really mean, their variations in different states in the U.S., their prevalence, and causes, while the second part highlights detailed, practicable strategies for tackling these issues. I applaud Jerome Thompson for the way he presents these problems and shows the consequences of not working on them. As readers go through this book, they will feel invested in helping children through these issues, especially when they consider how they affect society at large.

Regardless of your field, this book calls all of us to action and reiterates that helping truant children should be a joint effort of the community. Nevertheless, there are in-depth lessons for people who work on campus, from administrators and teachers to attendance specialists. The way the author highlights the significance of parents and guardians in helping children is also noteworthy. We are also taken through identifying parents that add to the problem of truancy, from "The Defenseless and Reckless Parents" to "The Naysayer of Education Parents," and how to handle these kinds of parents.

The author also employs numerous lists to simplify the process of applying the strategies introduced. We are also offered examples to guide us on utilizing his methods. One that I found very helpful was his example showing the format of a warning letter to parents while detailing when to use punitive action.

Furthermore, the book is well researched, and the author includes his sources that not only back up his methods but also encourage readers to research more. This guide is also professionally edited. At just 114 pages in length, it is concise and easy to read through but detailed, informative, and extremely helpful. I cannot think of anything I dislike about this book. Therefore I rate Structuring a Detailed School Plan for Absenteeism, Truancy, and Dropout Prevention four out of four stars. School administrators, teachers, attendance specialists, social workers, clerks, and parents will learn a lot from reading this book.


Structuring a Detailed School Plan for Absenteeism, Truancy, and Dropout Prevention


Program Training Consultant

Contact us!

CAPS Intervention Academy

4209 Leland College Drive

Dallas, Texas 75241-6213

Phone: 1 800-778-0728

Email: [email protected]

If you have any questions, training, or consultant needs, please reach out, and let's do it together!

Grievance Policy

Student Grievance Procedures


CAPS Intervention Academy, LLC (CIA) attempts to create a positive experience for every student. When disputes and student complaints arise, the CIA has a policy and process to make a timely response. Please follow the steps below.

Contact the Instructor

Students are encouraged to contact their instructor to

discuss their concerns at [email protected]..

If a satisfactory resolution is not reached, you can request the issue be reviewed by the program owner.

Disputes or complaints in writing must be submitted within one month of the date of occurrence. Mr. Thompson will reviews your written grievance and discusses it with you.